Help With an Existing Order

If your message concerns an order you have already placed, please include your order number and the email address used during checkout. This information helps us identify the relevant order and review your request efficiently.

Damaged, Defective, Incorrect, or Incomplete Orders

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, please contact us as soon as reasonably possible.

Please include, where relevant:

• Your order number;
• A clear description of the issue;
• Photographs or videos that help show the problem.

We will review the circumstances and provide an appropriate replacement, refund, return arrangement, or other reasonable solution based on the issue.

Return Requests

Please contact our customer support team before sending any merchandise back.

Once an eligible return request has been reviewed and approved, we will provide the applicable return instructions and return warehouse address.

Please do not automatically send returns to our business registration address.