Contact Us
Contact Hieankd™
Support for orders, baking products, returns, warranty matters, and other purchase-related questions.
Chongqing Yizhiyun Internet Technology Co., Ltd.
Operating company of Hieankd™ and hieankd.com.
Email: service@hieankd.com
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays
Response target: Within 1–2 business days
Before contacting us
For efficient assistance, include your order number, product name, and a clear description of your request. For product damage or other product issues, supporting photographs or a short video may help us review the matter.
Review the Return and Refund Policy before sending a product back. Do not email complete payment-card numbers, passwords, or other sensitive credentials.
Business correspondence
Hieankd™ serves customers through hieankd.com. A return or service destination supplied by Customer Care may differ from a business correspondence address.
Do not send products to an address found online or on a shipping label unless written return authorization has been provided.