1. Store Operator

Hieankd™ is owned and operated by Chongqing Yizhiyun Internet Technology Co., Ltd.

2. Orders

By submitting an order, you confirm that the information provided during checkout is accurate and that you are authorized to use the selected payment method.

Orders may be reviewed before fulfillment and may be declined or canceled where reasonably necessary because of suspected fraud, payment failure, incorrect pricing, unavailable inventory, technical error, legal restrictions, or another legitimate operational reason.

3. Product Information

We aim to present product information accurately. Minor differences in appearance may occur because of screen settings, lighting, manufacturing variation, or other reasonable factors.

4. Prices and Charges

Product prices, available shipping charges, discounts, taxes where applicable, and the final order total are displayed during checkout before the order is submitted.

5. Payment

Available payment methods are shown during checkout. Orders are subject to successful payment authorization and applicable security or fraud-prevention checks.

6. Order Processing

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.

7. Shipping

Standard shipping to supported United States destinations generally has an estimated carrier transit time of 10–15 business days after dispatch.

Shipping charges are calculated and displayed during checkout.

Orders may be fulfilled from our facilities or designated fulfillment partners depending on inventory availability, product location, and destination.

8. Returns and Refunds

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy.

Approved refunds are returned to the original payment method and are generally processed within 5–10 business days after the returned item has been received and inspected.

9. Cancellation

Customers may request cancellation promptly before fulfillment begins. We will make a reasonable effort to honor an eligible cancellation, but cancellation cannot be guaranteed after fulfillment or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

10. Damaged, Defective, Incorrect, or Incomplete Products

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us with your order information and photographs or videos where appropriate.

We will review the circumstances and provide an appropriate replacement, refund, return arrangement, or other reasonable solution.

11. Promotions

Promotional offers may be subject to eligibility requirements, expiration dates, product restrictions, or other conditions presented with the applicable promotion.

12. Errors and Availability

Genuine pricing, description, inventory, or technical errors may be corrected when identified.

If an error materially affects an order already submitted, an appropriate explanation and available resolution will be provided.

13. Consumer Rights

Nothing in these Terms is intended to exclude or limit mandatory consumer rights that cannot lawfully be excluded or limited under applicable law.