Hieankd™ is owned and operated by Chongqing Yizhiyun Internet Technology Co., Ltd.

Hieankd™ is an online store focused on baking supplies.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, or unusually high order volume, processing may take up to 5 business days.

Estimated carrier transit for supported United States destinations is generally 10–15 business days after dispatch.

Available shipping options and applicable charges are calculated and displayed during checkout before payment is submitted.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

Once an order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.

Contact service@hieankd.com with your order number so that the available shipment information can be reviewed.

After checking the delivery area and other reasonable locations, contact us if the parcel remains missing. A “Delivered” tracking status does not automatically prevent review of a delivery concern.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Contact service@hieankd.com before returning merchandise. Include your order number, the item, reason for the return, and photographs or videos where relevant.

Please do not automatically send returns to our business registration address. After an eligible return is approved, customer support will provide the appropriate return warehouse address and instructions.

Customers are generally responsible for return shipping for preference-based returns.

If a confirmed product or fulfillment problem is attributable to us, an appropriate solution will be provided without requiring the customer to bear additional costs caused by that error.

After an approved returned item has been received and inspected, refund processing generally takes 5–10 business days. A bank or payment provider may require additional time to post the refund.

Contact us promptly before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started.

No cancellation fee is charged for an order successfully canceled before fulfillment.

Contact us with your order number and photographs or videos where appropriate. We will review the circumstances and provide a reasonable replacement, refund, return arrangement, or other applicable solution.

Email: service@hieankd.com

Phone: +86 16724350665

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST