Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

Return Eligibility

For a standard return, an item should generally:

• Be unused and in its original condition.
• Include original parts and accessories.
• Include original packaging where reasonably possible.
• Be accompanied by valid proof of purchase or relevant order information.

How to Request a Return

Before returning merchandise, contact service@hieankd.com.

Please provide:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photographs or videos where relevant.

Return Destination

After an eligible return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Return Shipping Costs

Preference-based returns: when an eligible return results from a change of mind, preference, or another reason that is not caused by a product or fulfillment problem, the customer is generally responsible for return shipping costs.

Damaged, defective, incorrect, incomplete, or materially misdescribed items: if the issue is attributable to the product or our fulfillment process, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear additional costs resulting from that error.

Return Inspection

Returned products may be inspected after receipt to confirm that the applicable return requirements have been satisfied.

Refund Processing

Once an approved returned item has been received and inspected, an eligible refund will be issued to the original payment method.

Refund processing generally takes 5–10 business days. A bank or payment provider may require additional time before the refund appears in the customer's account.

Damaged, Defective, Incorrect, or Incomplete Orders

If an order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us as soon as reasonably possible.

Please provide the order number together with supporting photographs or videos where appropriate. We will review the circumstances and provide a reasonable replacement, refund, return, or other solution.

Order Cancellation

Cancellation requests should be sent to service@hieankd.com promptly.

We will make a reasonable effort to process requests received before fulfillment begins. Cancellation cannot be guaranteed after fulfillment or shipment has started.

No cancellation fee is charged for an order that is successfully canceled before fulfillment.