1. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

2. Return Eligibility

For a standard return, the item should generally:

• Be unused and remain in its original condition;
• Include its original parts and accessories;
• Include original packaging where reasonably possible;
• Be accompanied by valid proof of purchase or relevant order information.

3. How to Request a Return

Contact service@hieankd.com before returning any merchandise.

Please provide:

• Your order number;
• The item you wish to return;
• The reason for the return;
• Photographs or videos where relevant.

4. Return Address

Please do not automatically send returns to our business registration address.

Once an eligible return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.

5. Return Shipping Costs

Preference-based returns: If an eligible return results from a change of mind, preference, or another reason not caused by a product or fulfillment problem, the customer is generally responsible for return shipping costs.

Damaged, defective, incorrect, incomplete, or materially misdescribed items: If the confirmed issue is attributable to the product or our fulfillment process, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear additional costs caused by that error.

6. Return Inspection

Returned products may be inspected after receipt to confirm that the applicable return requirements have been satisfied.

7. Refund Processing

After an approved returned item has been received and inspected, an eligible refund will be issued to the original payment method.

Refund processing generally takes 5–10 business days. Your bank, card issuer, or payment provider may require additional time before the refund is visible in your account.

8. Damaged, Defective, Incorrect, or Incomplete Orders

If an order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us as soon as reasonably possible.

Please include your order number and supporting photographs or videos where appropriate. We will review the circumstances and provide a reasonable replacement, refund, return arrangement, or other applicable solution.

9. Order Cancellation

Cancellation requests should be submitted promptly to service@hieankd.com.

We will make a reasonable effort to process cancellation requests received before fulfillment begins. Cancellation cannot be guaranteed after fulfillment or shipment has started.

No cancellation fee is charged for an order that is successfully canceled before fulfillment.